To Add an Address on the 1TimeShop App:

1. Click on the profile icon located on the right-hand side.
2. Select "My Address" from the options.
3. Click on the "+" sign below to add a new address.
4. The system will automatically detect your location.
5. Enter the area, house number, and landmark for the address.
6. Select the appropriate option (office, home, or other) to specify the address type.
7. Optionally, mark the address as your default address if desired.
8. Finally, click on "Save Address" to save the entered details.

Note: Ensure that your device's location feature is turned on for accurate address detection.

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To Book a Ride on the 1TimeShop App:

1. Open the app and ensure that you allow location access for the app.
2. On the home screen, you will see various services. Select the Taxi/Keke option.
3. The app will automatically detect your current location as your pickup location.
4. Enter the desired destination address or select from your saved addresses if available.
5. Once you have entered the destination, tap on the checkmark icon below.
6. The next page will display the available vehicles on the map.
   • If you don't see any vehicles on the map, it means no rider is available in your location at the moment.
7. Select a vehicle of your choice from the list provided.
8. Choose your preferred payment method, either from your wallet or a saved card.
9. Apply a promo code if you have one.
10. Confirm your ride by tapping on the appropriate button.
11. Please note that if no rider accepts your request within 2 minutes, the ride will be automatically canceled.
12. If a rider accepts your request and arrives at your location, you will need to provide the OTP code for that trip to the rider before they can start the trip to your destination.

To Book a Scheduled Ride on the 1TimeShop App:

1. Open the app and ensure that you allow location access for the app.
2. On the home screen, you will see various services. Select the Taxi/Keke option.
3. The app will automatically detect your current location as your pickup location.
4. Enter the desired destination address or select from your saved addresses if available.
5. Once you have entered the destination, tap on the checkmark icon below.
6. The next page will display the available vehicles on the map.
   • If you don't see any vehicles on the map, it means no rider is available in your location at the moment.
7. Select a vehicle of your choice from the list provided.
8. Choose your preferred payment method, either from your wallet or a saved card.
9. Apply a promo code if you have one.
10. Click on the "Scheduled" option.
11. Set the desired time and date for the scheduled ride.
12. Confirm your scheduled ride by tapping on the appropriate button.
13. Please note that the ride will be scheduled for the specified time and date.
14. If a rider accepts your scheduled request and arrives at your location, you will need to provide the OTP code for that trip to the rider before they can start the trip to your destination.
    
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To Use PickUp and Drop Off on the 1TimeShop App:

1. Open the app and ensure that your location is enabled for the app.
2. Click on "PickUp & Drop" from the available options.
3. Enter the pick-up details:
   • The system will auto-select your current address as the pick-up address.
   • If the pick-up address is different from your current address, enter the pick-up address from the map shown.
   • If you're unsure of the exact address, you can use a nearby landmark as a reference.
   • Submit the pick-up details.
4. Click on "PickUp Details" and enter the following information:
   • Name of the person from whom the rider will pick up the package.
   • Phone number of the person from whom the rider will pick up the package.
   • Building or floor details at the pick-up location.
   • Landmark at the pick-up location.
   • Submit the pick-up details.
5. Enter the drop-off details:
   • Enter the address or a nearby landmark from the map as the drop-off location.
   • Add the drop-off details, including the name, phone number, building/floor, and landmark.
   • Submit the drop-off details.
6. Enter the item details and accept the terms and conditions.
7. On the next page, you will see various vehicles that meet your required details for sending the package.
8. Select the appropriate vehicle based on your requirements.
9. Move to the next page to select payment details, apply a promo code if available, and choose whether to book now or schedule for a later time.
10. Wait for a rider to accept the request, and you can track them in real-time as they proceed with the pick-up and drop-off process.
    
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To Order a Meal from a Restaurant on the 1TimeShop App:

1. Open the app and ensure that your delivery address is saved.
2. Select the restaurant from the list or search for your preferred restaurant.
3. Open the restaurant and browse through their menus.
4. Click on "Add" to select the items or food you want to buy.
5. Select any applicable add-ons or extras for the products.
6. Click on "Proceed" to continue.
7. On the next page, you will see the delivery options:
   • Choose "Delivery" if you want the meal to be delivered to your address.
   • You can also schedule the delivery for a later time or for loved ones.
   • Alternatively, choose "Pickup/Takeaway" if you want to pick up the item from the restaurant yourself.
8. If you choose delivery, select your delivery address.
9. Select your preferred payment option, either from your wallet or the available options.
10. Add any special instructions you want to give to the restaurant.
11. Review the details of the product or meal you are ordering.
12. Apply a coupon code if applicable.
13. If you want to tip the riders, select from the available tip options.
14. Finally, place your order.
15. Once your order has been accepted, you will receive a notification.
16. You will also receive a notification when a rider has accepted your order.
17. Details of both the rider and the restaurant will be displayed.
18. You can track your order in real-time through the app.
    
    Below will be of Help.

To Add a Preferred Driver to Your Contact List:

1. Once your ride has been accepted and you are on your way to your destination, look for the option that says "Add Driver to Preferred List" in the app.
2. Click on that option to add the driver to your preferred list.
3. The driver will now be saved in your contact list.
4. In the future, when you want to book a ride with your preferred driver without going to the Taxi/Keke option, follow these steps: a. Click on your profile option in the app. b. Look for the "Preferred Driver" section. c. If the driver you added is available, you will see their details and an option to book the rider. d. Click on the option to book the rider.
5. Once you book a ride with your preferred driver, only the driver will see and accept your request, providing you with a familiar and preferred experience.
   
   Below will be of help.

To Save an Emergency Contact:

1. Click on the profile icon located on the right-hand side of the app.
2. Select "Emergency Contact" from the options.
3. Click on "Add" to add a new emergency contact.
4. Enter the name and phone number of your emergency contact.
5. Save the contact details.
6. In case of an emergency during your trip, you will see an SOS button.
7. Click on the SOS button, and your designated emergency contact will receive details of the trip and can provide assistance as needed.

To Give Feedback and Create a Dispute on an Order:

1. Click on the Order History icon, which is the second icon from the left in the app.
2. Select "Past" to view your past order history.
3. You will see a list of all your previous orders. Click on the specific order on which you want to give feedback or create a dispute.
4. On the order details page, you will find options for "Feedback" and "Dispute".
5. Click on "Feedback" to provide your feedback:
   • Rate the vendor or driver on a scale of 1 to 5 stars.
   • Optionally, leave a comment or additional feedback.
   • You can also give tips to the driver from this section, if applicable.
6. Click on "Dispute" to initiate a dispute:
   • Choose whether the dispute is for the vendor or the driver.
   • Provide the necessary details, such as the reason for the dispute and a message explaining the issue.
   • You can also attach any relevant images to support your dispute.
7. Once you submit the dispute, a ticket will be created for your case.
8. You will receive an email with a ticket number, which you can use to follow up on your dispute.
9. If there are any updates or replies regarding your dispute, you can respond to them from the ticket created.

To Track Your Order for Delivery or Taxi/Keke Ride:

1. Click on the second icon located on the left-hand side of the app, which represents "Order History".
2. In the Order History section, you will find information about your past and upcoming orders.
3. Look for the order you want to track. If it is an upcoming order, click on it.
4. By clicking on the order, you will be able to access the order details.
5. Within the order details, you should find a real-time tracking feature that allows you to track the progress of your order, whether it is a delivery or a taxi/keke ride.
6. Utilize the real-time tracking to monitor the status and location of your order as it moves towards its destination.
7. Keep an eye on the tracking information provided to stay updated on the estimated arrival time or any changes in the status of your order.
8. Take advantage of the tracking feature to ensure a smooth and convenient experience with your delivery or ride.
9. Additionally, you can also make a call to either the vendor or the driver directly from the order details page. Look for the contact or call button within the app, usually located within the order details section. By clicking on the contact or call button, you can initiate a phone call to reach out to the vendor or the driver for any necessary communication or inquiries regarding your order. This feature allows for convenient and direct communication between you and the relevant party involved in your order.