1TimeShop Refund Policy
At 1TimeShop, we are committed to providing a fair refund process while safeguarding your personal data in compliance with the Nigeria Data Protection Act (NDPA) 2023.
This Refund Policy outlines how we handle cancellations, refunds, and the associated processing of your personal data.
1. Rides and Logistics (Deliveries)
- Cancelled Confirmed Trips:
A 30% cancellation fee will be deducted from your Wallet if you cancel a confirmed ride or delivery. This applies to both cash and cashless transactions.
- Driver En Route Cancellation:
If you cancel after the driver/rider has been dispatched, you will be charged the full order amount.
Data Use:
We use your booking and payment data to verify the order status and process applicable charges. Your personal data will only be retained as necessary to manage the cancellation or refund request, in line with our Data Retention Policy.
2. E-Wallet Refunds
- Order Placed:
Once E-Wallet funds are used to place an order, refunds cannot be processed due to regulatory requirements.
- Unused Funds:
Refunds of unused Wallet balances will be processed back through your original funding channel within 2–3 business days, subject to third-party payment processors' timelines.
- Missing Items:
Where items are missing from an order, the equivalent amount will be credited to your Wallet.
Data Use:
We process your financial data only to issue refunds. Your transaction history is protected, and access is restricted to authorized personnel.
3. Gift Vouchers
- Once Sent:
Gift vouchers are non-refundable unless the receiver requests a refund.
- Sent in Error:
If a voucher is sent by mistake, you must contact Support for verification. Refunds may be issued after investigation.
Data Use:
Recipient information provided for Gift Vouchers will be handled securely and used solely for voucher issuance and related customer service requests.
4. General Refund and Cancellation Terms
- Service Fees:
All prices displayed include applicable Service Fees at the time of purchase.
- Order Confirmation:
Once an order is confirmed, it is considered final. Refunds will not be processed after merchant confirmation due to immediate preparation obligations.
- Pending Orders:
Cancellations of pending orders will result in a full refund to your Wallet.
5. Additional Notes
- Cash on Delivery Orders:
Orders must be received and paid upon delivery. Failure to collect the order within 60 minutes will result in forfeiture, and the amount will be rolled over to your next order. Service access may be restricted until the outstanding amount is cleared.
- Incomplete Deliveries (Cash on Delivery):
For incomplete deliveries, contact us immediately to request a rider return or receive Wallet credit.
- Incorrect Address:
Address changes cannot be made once an order is processed. Deliveries will be completed to the address initially provided.
- Online Transaction Refunds:
Refunds for missing items or order cancellations will be credited to your E-Wallet, excluding any applicable third-party processing fees.
6. Order Cancellation by 1TimeShop
We reserve the right to cancel orders under circumstances including but not limited to:
- Out-of-service areas
- Item unavailability
- Merchant closure
- Severe weather
- Suspicious activity
- Technical failures
- Other operational constraints
7. Data Protection Notice
- Purpose of Data Collection:
We collect and use your personal data to process cancellations, manage refunds, prevent fraud, and maintain service quality.
- Lawful Basis:
Our processing of your data for refunds and cancellations is based on performance of a contract (your purchase) and compliance with legal obligations.
- Data Security:
Your personal information is protected by technical and organizational measures aligned with the NDPA 2023 requirements.
- Retention Period:
Your refund and transaction data will be retained only as long as necessary to comply with financial regulations and legal requirements.
- Your Rights:
You have the right to request access to, correction of, deletion of, or restriction of your personal data used in relation to refunds and cancellations. Please contact [email protected] to exercise these rights.
- Third-Party Sharing:
Your data may be shared with payment processors and financial institutions solely for the purposes of processing refunds or addressing payment issues, in accordance with strict data protection agreements.
8. Contact Information
For questions regarding refunds, cancellations, or data protection, please contact:
1TimeShop Support
Email: [email protected]
Phone: 09088999399
Disclaimer: This Refund Policy may be updated from time to time to reflect changes in business practices or legal requirements.